FREE SHIPPING

Mancave King offer FREE standard shipping to the 48 contiguous United States (the term excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico.

SHIPPING TIMES

We process orders within 24 hours. Orders normally ship within 72 hours and in any case within 7 days. Lead and delivery times vary by manufacturer. Any delivery time frames listed are just estimates and not assured.

If the item you purchased is out of stock, we will contact you and, eventually place a back-order and notify you as soon as it is ready for shipment.

DELIVERY & PAYMENT DETAILS

Always remember to review the delivery and payment details carefully. If anything needs to be corrected, please contact us immediately (call us now at 1-800-560-2748).

ORDER PROCESS

We will then send you a message to the email address you provided at check out confirming receipt of your order and containing the details of your order (“Order Confirmation”).

TRACKING

Once your order leaves the warehouse, you will receive an email with all relevant tracking information.

Should an issue arise, we are strongly committed to help you resolve it. Please note that any delays or mishaps during the shipping progress are outside the purview of Mancave King.

It is essential you inspect your freight before signing your proof of delivery.

The delivery driver will carry the Proof of Delivery receipt, which signifies that the shipment has been delivered. The Proof of Delivery is a legally binding contract, so if you sign it and then notice damage after the driver has departed, there will be no proof that the damage occurred during shipping and the freight company will be released from all accountabilities.

If your order arrives damaged or incomplete:

1. Refuse delivery: do not sign the delivery receipt.
2. Review for external damage: check all sides of each package. Look for tears, holes, stains, water, or anything else that might indicate that the goods have been mishandled or tampered with. Look to see if packages have been opened, sealing tape altered, and that pallet’s wrap has not been cut.
3. Take photos of damages and make a detailed note of each visible damage or missing item on the delivery receipt, and make sure that the delivery worker is witnessing.
4. Have the driver confirm: let him sign next to your damage (or missing items) report notes.
5. Send us an email at support@mancaveking.com with:

             (a) the pictures you took;

             (b) the receipt or proof of purchase;

             (c) a detailed explanation of your claim.

We will launch an insurance inquiry and work with the manufacturer to issue a replacement.

Please Note: If delivery is refused for any reason other than damage, you will be liable for all true freight costs (to and from the delivery address) and a 25% restocking fee.

If your package looks good but you feel the item within may be damaged:

1. Sign delivery receipt assuring to write the note “possible concealed damage”.
2. Inspect upon unpackaging: if it is indeed damaged, take photos of the package and the item itself. (Insurance/manufacturers WILL NOT even consider a refund if you do not submit photos of both the box and the product.)
3. Send us an email at support@mancaveking.com within 3 days with:

             (a) the pictures you took;

             (b) the receipt or proof of purchase;

             (c) a detailed explanation of your claim.

We will evaluate the issue and make it right. We will arrange for the item to be repaired, replaced promptly, or to process a refund.

Please Note:

• Do not throw the original packaging. The original box and packaging must be included in order to process a refund or replacement. No exceptions allowed.
• Do not dispose of the damaged item until the manufacturer or Mancave King provides further instructions.
• If damage is minor, we may opt to send you a replacement part instead of issuing a refund.

PRICE MATCH GUARANTEE

We guarantee that you will find the best price here at Mancave King.

It’s our promise.

That’s why your search is over.

We are strongly committed to providing the lowest prices on our extensive range of products.

Should you find an identical stocked item for a lower price from a competitor, we will happily match the price.

You have 90 days after the purchase of the item to apply for.

Terms and conditions apply. Check our Price Match Guarantee.

How to receive a price-match refund?

Send an email to support@mancaveking.com with:

    1. Your first and last name;

    2. Your order number;

    3. Your phone number and the best time to call;

    4. A photograph or screenshot of the competitor’s quote or advertised price;

    5. Competitor’s product live web page address (URL);

We will call you over the phone within the next 24 hours.